Return & Exchange Policy

At Prettiz , we are committed to customer satisfaction. However, please note that we do not offer refunds under any circumstances.

We offer exchanges only in the following cases:

You received the wrong article.

You received the wrong size due to our error.

You received the wrong color.

In these cases, we will exchange the item, and we will cover the return shipping cost.

If the exchange is requested due to a customer’s mistake (e.g., ordering the wrong size or wanting to change the product for personal reasons), please note:

No refunds will be provided.

We can offer an exchange only if the customer bears the return shipping cost.

The item must be returned in its original condition (unused, unwashed, with original tags and packaging).